Refund & Dispute Policy
Last updated: 21 July 2026
Refund eligibility
Refunds are issued only after a return has been approved and the item has been received and inspected. Refunds are not issued for opened or tampered sealed products. Graded slabs are only refundable if the slab and its protective casing are returned in the original condition.
Refund processing
Once your return is approved and the item is received, we will process your refund within 3 to 5 working days. Refunds are issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the funds to appear in your account.
Partial refunds
In some cases, a partial refund may be offered if an item is returned with minor damage or missing accessories that do not affect its core value. We will communicate any partial refund amount before it is processed.
Disputes
If you disagree with a refund or return decision, please contact us at umair@novsarka.co.uk with full details. We aim to resolve disputes fairly and promptly. If we cannot reach an agreement, you may be entitled to use alternative dispute resolution or your card provider's chargeback process, though we reserve the right to present evidence of the item's condition and our policy terms.
If you have any questions about this policy, please contact us at umair@novsarka.co.uk.